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Double debit after luggage locker use

  • 23 May 2024
  • 1 reactie
  • 37 Bekeken

Hi
On 13.05.24 I stowed a piece of luggage at Zwolle station. My account was incorrectly debited for a double booking. I can provide the receipt for the locker and the receipts for the booking. What should I do?
I would be happy if you write to me by e-mail.
with kind regards

1 reactie

Tochjo
Badge +3

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees and cannot help you with this situation.

You should contact customer service directly to speak to an NS employee. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

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