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Hello, good day to you,

On Thursday, December 19, 2024, I locked my backpack in a locker at Roermond, but unfortunately, I lost the QR code required to reopen the locker. Could you assist me, and what should I do to resolve this issue?

Thank you very much for your help.

Sadiq Akbari

This forum may not be the best place to find help. But contact information for NS can be found here: https://www.ns.nl/en/customer-service/contact It is probably best to either call the consumer phone number or use the consumer chat that is mentioned there and explain your problem. Good luck!


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