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I lost an iPhone on the train and someone contacted me saying they found it and gave it to Leiden Lost and Found. I started a query for my lost item on NS and put it in the detail that its in Leiden. But i just received an email saying that it has been 3 days and theres little chance it will be found. Is this normal? Maybe it takes time to match that item to my query

Good afternoon sametkurban. Welcome to the NS Community.

I suspect your query was misinterpreted. Please reply to the e-mail you've recieved with a detailed explanation and they'll get back to you as soon as possible.

You can pick up your phone in Leiden within 5 days. Bring your lost+found form and an id.

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