Hello everyone! Bit of a messy afternoon today. I checked in regularly at Hilversum, just to find out that the train was moved from a platform to another. To reach the second platform, I had to go through the gates again so I checked out and back in in a matter of few minutes. I then checked out regularly at the arrival station, however the check in and the check out are treated as two different trips, each missing one check in and one check out. How do I rectify this? Earlier I also saw a charge of 20 euros for each trip (which now disappeared), I just don’t want to be charged if I did everything correctly. Can you please advise? is this normal? Travelling on Flex with Travelvrij if relevant.
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