3 checkouts didn't record. How can I refund them?

  • 28 August 2022
  • 2 reacties
  • 42 Bekeken

  • Op het juiste spoor
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During this month 3 of my checkouts didn't record (Sittard to Maastrikht with Arriva). Now at the end of month I found out it after taking my journey history report. What can I do for refunding?     


Beste antwoord door Sanne NS 28 August 2022, 16:55

Bekijk origineel

2 reacties

Hi Z.M. and welcome to the NS Community! 

I would advice you to contact our customer service. They can help you with restoring this!

Reputatie 7
Badge +1

No-then, after a very long wait, you will be told: Other company-go there!

There is a special site for this: uitcheckgemist.

And ARV still has an office in the classic Mstr station-go there and ask for instructions-so many in such short time may mean something is wrong.