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Hi, this is Maggie. I arrived in Schiphol airport on 18 AUG and bought an OV card there. I tried to create an account on NS and connected my current OV card, and the travel history showed that I forgot checking in or out after my second scan in Venlo. So I fill out the request form try to complete the travel record. But I was wondering if your system will double deduct the trip from Schiphol to Venlo, I took the one-way trip once. My card number is 3528************. This is my first using OV card so I would like to figure out the problem or the solution i made is correct or not. Please let me know any outcome or tell me how to process. 

Thanks for your time.

Many thanks,

Maggie

Welcome to our NS Community, amggie36. Please get in touch with our customer service for this. They can help you process this.

It's also an option to correct this through your My NS-account or uitcheckgemist.


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