Dear Madam/sir,
I am shadi bazaordeh. I had a train ticket from Rotterdam central to Gent Sint Pieters.
In check in out and check out, I made a mistake and 20 euros was paid with my card.
I am very thankful if you can help me in refunding 20 euros.
Thanks for your help in advance.
Best regards,
Shadi Bazazordeh
Hello shd and welcome at the NS Community.
Did you check in with your OV-chipcard? In that case it's best to write a message to the NS customer service. They might ask you for your booking code or a screenshot of your ticket. If you checked in using your debit card, it's best to correct it via OVpay.
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