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ask for refund

  • October 30, 2023
  • 1 reactie
  • 37 Bekeken
S
  • shd
  • Op het juiste spoor

Dear Madam/sir,

I am shadi bazaordeh. I had a train ticket from Rotterdam central to Gent Sint Pieters.

In check in out and check out, I made a mistake and 20 euros was paid with my card.

I am very thankful if you can help me in refunding 20 euros.

Thanks for your help in advance.

Best regards,

Shadi Bazazordeh

    1 reactie

    Rory NS
    Moderator
    • Rory NS
    • Moderator
    • October 31, 2023

    Hello shd and welcome at the NS Community.

    Did you check in with your OV-chipcard? In that case it's best to write a message to the NS customer service. They might ask you for your booking code or a screenshot of your ticket. If you checked in using your debit card, it's best to correct it via OVpay.

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