Goodmorning,
yesterday I went to a charging machine for my OV-chipcart and at the beginning when I scanned it, the balance was around 5 euros and when I finished the balance was 0 euros, and I don’t know the reason for that.
Can you explain to me what happened?
Did you load an NS Flex season ticket on the card? With NS Flex you don’t need any balance anymore, since you will get an invoice at the end of each month for all the costs incurred, and these will be automatically withdrawn from your bank account. The balance that was still on the card when you loaded NS Flex onto it will be subtracted from the first invoice, i.e. after the first month of travel.
If you didn’t load an NS Flex season ticket, look at the travel history on www.ov-chipkaart.nl. There you can see all transactions and find out what happened to your balance.
Heb je al een account? Inloggen
Nog geen account? Maak een account aan
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
