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Check in and check out same station

  • 18 May 2015
  • 8 reacties
  • 3241 Bekeken
L
Hi, yesterday I took some friends from Amsterdam Muiderpoort to Amsterdam Centraal, and then I went back to Muiderpoort. I checked in at Muiderpoort but I forgot to check out and check in at Centraal, so I paid 10 euros checking out at Muiderpoort again (I was travelling with 40% discount). Can I claim money back declaring my journey?

Thanks
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Beste antwoord door Bart NS 19 May 2015, 08:47

Bekijk origineel

8 reacties

A
Hi, yesterday I took some friends from Amsterdam Muiderpoort to Amsterdam Centraal, and then I went back to Muiderpoort. I checked in at Muiderpoort but I forgot to check out and check in at Centraal, so I paid 10 euros checking out at Muiderpoort again (I was travelling with 40% discount). Can I claim money back declaring my journey?
You are lucky, that you get no fine of €35 for travelling back to the place where you check in.
Bart NS
Hi Lorenzo, the best you can do is contact our customer service. When you tell what happened, they will substract the costs of Muiderpoort - Centraal and pay you the rest of the money back. I'll move this topic to 'OV-chipkaart'.

Edit: my link doesn't give you the needed phone number, you can call us, also in English, on 030-751 51 55 or use social media/e-mail/chat.
A
You better explain he has to use another customer service channel as your link is mentioning this service forum first and TS will never understand Eva as she can't speak English.

Or give this link as at least this mentions the telephonenumber right away although Eva also mentions this service forum (which is no use to TS )

https://www.ns.nl/virtuele-assistent/virtuele-assistent/?hint=contactopnemen&delay=false
Bart NS
I've updated my post Macca.
PPP
It would be a nice idea if ns.nl/en would finally provide some contact information...
Overview of rail interruptions in English: http://trains.inenglish.nl/
M

Hi, yesterday there was a problem with all the trains until 4pm. I checked in at Arnhem Zuid and realized there won’t be any trains till 4pm which at that time was in 2 hours. Therefore, I didn’t check out because I would come back. When I came back I scanned my card again and got charged with a 20 euro fee. Is it possible to refund this?

Denice NS

Hi Melissa. Welcome to the Community.

You can try and correct it via www.uitcheckgemist.nl. If you run into any issues you can best contact our Customer Service to make a correction and get a refund.

Robert B
Badge +3

Uitcheckgemist will not work for NS, because you cannot select the same station (no travel). This needs to be corrected by NS Customer Service.

Alles hier post ik op persoonlijke titel, ben geen NS medewerker.

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