Hello,
I checked out from Train at a station but it was not validated and I can see the checkout greyed out with a question mark next to it. As a result I did not get back the difference between the 20euro deposit and the actual ride fee. Can I get some help to get back that amount?
Thank you,
Jean
Hi Jantar80 and welcome to the NS Community!
I'm sorry to read that this costs you the full € 20.00. It is possible to get a refund for this! You can correct this journey yourself on this page or in your My NS-account. It is also possible to contact our costumer service to correct this for you.
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