Skip to main content
Naar NS.nl
Antwoord

Checkout not validated

  • March 17, 2022
  • 1 reactie
  • 51 Bekeken
J

Hello,

I checked out from Train at a station but it was not validated and I can see the checkout greyed out with a question mark next to it. As a result I did not get back the difference between the 20euro deposit and the actual ride fee. Can I get some help to get back that amount?

 

Thank you,

Jean

Beste antwoord door Lorena NS

Hi Jantar80 and welcome to the NS Community! 

I'm sorry to read that this costs you the full € 20.00. It is possible to get a refund for this! You can correct this journey yourself on this page or in your My NS-account. It is also possible to contact our costumer service to correct this for you.

    1 reactie

    Lorena NS
    Moderator
    Forum|alt.badge.img+2
    • Lorena NS
    • Moderator
    • Antwoord
    • March 17, 2022

    Hi Jantar80 and welcome to the NS Community! 

    I'm sorry to read that this costs you the full € 20.00. It is possible to get a refund for this! You can correct this journey yourself on this page or in your My NS-account. It is also possible to contact our costumer service to correct this for you.

    J
    VoorwaardenAccessibility statement