Checkout not validated

  • 17 March 2022
  • 1 reactie
  • 40 Bekeken


I checked out from Train at a station but it was not validated and I can see the checkout greyed out with a question mark next to it. As a result I did not get back the difference between the 20euro deposit and the actual ride fee. Can I get some help to get back that amount?


Thank you,



Beste antwoord door Lorena NS 17 March 2022, 11:13

Bekijk origineel

1 reactie

Reputatie 6
Badge +2

Hi Jantar80 and welcome to the NS Community! 

I'm sorry to read that this costs you the full € 20.00. It is possible to get a refund for this! You can correct this journey yourself on this page or in your My NS-account. It is also possible to contact our costumer service to correct this for you.