I issued an OV card with a photo for my four-year-old son. I understand that the bus ride is free for him. Today we went for the first time, but I couldn’t make a peak up and a peak out with his card at the entrance and exit. The card machine was giving an error. What am I doing wrong and how do we use the children's travel card?
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Welcome to the NS Community!
Kids Vrij is only valid for trains. For other public transport, your son needs balance/credit on the card but will get 34% discount for under 12.
Balance can be loaded at an ov-chipcard machine (station or supermarkets), or ordered online after which it needs to be loaded on the card at any pickup point (some buses have one).
For servicepoints near you, see https://www.ov-chipkaart.nl/service-and-contact/service-points-finder.htm?servicetype=2
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