Explanation of the Factuur | NS Community

Explanation of the Factuur

  • 19 October 2023
  • 2 reacties
  • 17 Bekeken

For this month in the factuur, I saw Correctietarieven € 28,00. Where is this coming from? I can’t see any corrections/mistakes for any trips for this month in my travel history. 

 

I want an explanation for that. Thank you.


2 reacties

Reputatie 7
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We cannot give you an explanation. Contact Klantenserice.

Good afternoon HazalDeniz. Welcome to the NS Community.

You can find an explanation of correction fees here: Correction fee and boarding fee | Customer Service | NS | NS.

To me, it reads like 1 € 20,00 correction from NS and 2 € 4,00 corrections from a different carrier. (Bus, tram or metro).

As Vareo stated, please contact NS customer support as well as customer support of the other carrier.

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