Explanation of the Factuur

  • 19 October 2023
  • 2 reacties
  • 18 Bekeken

For this month in the factuur, I saw Correctietarieven € 28,00. Where is this coming from? I can’t see any corrections/mistakes for any trips for this month in my travel history. 


I want an explanation for that. Thank you.

2 reacties

Reputatie 7

We cannot give you an explanation. Contact Klantenserice.

Good afternoon HazalDeniz. Welcome to the NS Community.

You can find an explanation of correction fees here: Correction fee and boarding fee | Customer Service | NS | NS.

To me, it reads like 1 € 20,00 correction from NS and 2 € 4,00 corrections from a different carrier. (Bus, tram or metro).

As Vareo stated, please contact NS customer support as well as customer support of the other carrier.