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Explanation of the Factuur

  • October 19, 2023
  • 2 reacties
  • 25 Bekeken
H

For this month in the factuur, I saw Correctietarieven € 28,00. Where is this coming from? I can’t see any corrections/mistakes for any trips for this month in my travel history. 

 

I want an explanation for that. Thank you.

2 reacties

Vareo
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  • Vareo
  • Koploper*
  • October 19, 2023

We cannot give you an explanation. Contact Klantenserice.

Don't feed the trolls
Sascha NS
Moderator
  • Sascha NS
  • Moderator
  • October 19, 2023

Good afternoon HazalDeniz. Welcome to the NS Community.

You can find an explanation of correction fees here: Correction fee and boarding fee | Customer Service | NS | NS.

To me, it reads like 1 € 20,00 correction from NS and 2 € 4,00 corrections from a different carrier. (Bus, tram or metro).

As Vareo stated, please contact NS customer support as well as customer support of the other carrier.

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