beantwoord

For what do you charge me in December (42 euro) and Novermber (52 euro) if I did not travel on this money?

  • 11 December 2023
  • 2 reacties
  • 51 Bekeken

My OV kard is 3528 0534 5007 9773. I have subscription 2,20 Flex Weekend.

My dughter’s OV kard 3528 0704 0692 5180 Basis 0,0 subscription

I received invoice for 42 euros in December and in November I received invoive for 52 euroes but I my reisehistory shows that I need to pay less both in November and December.

Cound you please explaine for what did you charge these amounts?

 

Myroslava Hladchenko

 

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Beste antwoord door Tochjo 11 December 2023, 07:47

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2 reacties

Reputatie 7
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We do not have access to your data. Please contact Customer Service , 030 7515155. English spoken.

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You can find a detailed specification of the costs in Mijn NS (the website, not the app; go to Betaaloverzicht/My payments). That will show you exactly why you have been charged these amounts.

You could also contact customer service directly, as Thom already pointed out; they'll be able to tell you what you are being charged for, and correct the invoice if you are being charged too much. Apart from contacting them by phone, you may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

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