Forget to check in | NS Community

Forget to check in

  • 10 October 2023
  • 1 reactie
  • 54 Bekeken

On October 2, I had a trip from Schiphol Airport to the Bijlmer Arena. When I arrived at the Bijlmer Arena, I realized that I had forgotten to check in at the airport. Because of this, I was charged 20 euros. I can't make a refund request in my personal account because there is such a message: "Error: Er is een fout opgetreden. Om technische redenen kun je voor deze reis geen geld terug bij vertraging aanvragen."
Could you help me to refund money? 


1 reactie

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This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.

You should contact customer service directly to speak to an NS employee. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

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