Hello. My card for travel on trains has stopped working.

  • 28 October 2023
  • 1 reactie
  • 51 Bekeken

I used my personal ov-chipkaart for about 1.5 months, everything worked, but now I just can’t top it up in the machine and the subscription doesn’t work! The subscription has not been working for a month now, because the machine contains information that the card is not in the system and that it is not activated. Although before that I had been driving along it for 1.5 months. Thanks for the answer.


Beste antwoord door Tochjo 28 October 2023, 09:43

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1 reactie

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This sounds like something you need to take to customer service about. This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.

Contacting customer service directly to speak to an NS employee can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.