Skip to main content
Naar NS.nl

Hello community,

I have a student travel product for weekdays. However, I received a weird invoice from NS with 40% on my travels for April (I travel only during the week for school) and I was directly charged for everything…. 

I used to have NS Flex BUT I stopped it the day I got my student travel product. Do you think I can get my money back or any idea how and why this happened? 

Every help is appreciated! Thanks in advance.

Probably you didn't go to the ticketmachine to remove Flex from your card.

This is supposed to be clear for students, who are also supposed to be able to read conditions and rulings. In practice more as half of people stitch somewhere the hard way and have to cough up the money. refunds for not using Stud-OV are rare to nil.

For the student product to function properly, NS Flex needs to be completely removed from your card, not just paused (set to Flex with no subscription).

Reageer


Voorwaarden