beantwoord

I ordered a new ov-card, but haven't received it

  • 8 November 2021
  • 1 reactie
  • 17 Bekeken

  • Op het juiste spoor
  • 0 reacties

Hello! I've ordered a new ov-card for my son. It had to be delivered in 29.10.2021. But wasn't. 

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Beste antwoord door Sascha NS 8 November 2021, 13:05

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1 reactie

Good afternoon Anor. Welcome to the NS Community.

The most common reason for this is that the OV-chipcard company (who sends out the cards) doesn't have the right address. Please contact their Customer Support and they'll be able to help you out.

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