Hi,
I recently got an invoice for 56 euros and then cancelled ns flex and got an invoice for - 3 euros. I got an email to pay manually and i paid 56 euros. Now it says that in the ns app that i didnt pay fully, since i need to transfer - 3 euros. I paid 56 instead of 52. I called the help line and they said my chipkaart will get blocked? Anyone has ever dealt with sth similar? What should i do?
Beste antwoord door Aurora NS
Bekijk origineel
Welcome to the NS Community, Franciszek.
It looks like the € 3,00 is a credit. When did you pay the invoice? It can take some time before we can see your payment in the system. I want to advise you to contact Customer Service again. They can take another look at your invoice and the amount that is still open to you. If you do so through Live Chat or social media you can even send in proof of payment.
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