Naar NS.nl
beantwoord

I want to ask my money back

  • 27 April 2023
  • 2 reacties
  • 74 Bekeken
S

Dear Madam/Sir,

My name is shuqi and my OV card is 3528 0500 0698 5735.

I was traveling so I bought your product weekend card it charges me 34.95 euros.

I saw your website that mentioned only buy this products and there is no other things there, unfortunately today the OV card charge me 80 euros!! I am surprised and ask the company workers.

They told me I have to pick up on the machine! I am quite angry about this because nobody tell me this process. So I want to complaint about this and ask my money back.

Best

shuqi

icon

Beste antwoord door Momo 27 April 2023, 21:22

Bekijk origineel

2 reacties

rvdborgt
Reputatie 7
Badge +1

When you ordered your subscription, there was a notice that you had to go to a ticket machine once to load NS Flex onto your chipcard.

That was also repeated in an email you should have received.

Momo
Reputatie 7
Badge +3

You can try getting a refund for forgotten OV-chipcard, although this is sligtly different, as you did not forget your card but forgot you load the subscription on the card.

https://www.ns.nl/en/customer-service/refunds/refunds-when-you-forget-your-season-ticket.html

Reageer


Voorwaarden