I want to ask my money back

Question

Dear Madam/Sir,My name is shuqi and my OV card is 3528 0500 0698 5735.I was traveling so I bought your product weekend card it charges me 34.95 euros.I saw your website that mentioned only buy this products and there is no other things there, unfortunately today the OV card charge me 80 euros!! I am surprised and ask the company workers.They told me I have to pick up on the machine! I am quite angry about this because nobody tell me this process. So I want to complaint about this and ask my money back.Bestshuqi

Momo · Accepted Answer

You can try getting a refund for forgotten OV-chipcard, although this is sligtly different, as you did not forget your card but forgot you load the subscription on the card.

https://www.ns.nl/en/customer-service/refunds/refunds-when-you-forget-your-season-ticket.html

rvdborgt · Answer

When you ordered your subscription, there was a notice that you had to go to a ticket machine once to load NS Flex onto your chipcard.That was also repeated in an email you should have received.

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