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Invoice

  • February 15, 2022
  • 2 reacties
  • 63 Bekeken
D
  • D A
  • Op het juiste spoor

I got my Invoice as usual and my total is 40,98 euro. But , Ns charged my bank account 55,83euro. I don’t understand why this happened. How can I fix this problem.

 

 

Beste antwoord door Denice NS

Hi D A. Welcome to the Community.

Is it possible that the € 55,83 was for the previous invoice? If not, you can contact our Customer Service like Thom suggested.

2 reacties

Thom
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  • Thom
  • Super user
  • February 15, 2022

Contact Customer Service, as Mijn NS is not available now (23h15). It is a 24/7 service. 030 7515155.

Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
Denice NS
  • Denice NS
  • Oud Moderator
  • Antwoord
  • February 16, 2022

Hi D A. Welcome to the Community.

Is it possible that the € 55,83 was for the previous invoice? If not, you can contact our Customer Service like Thom suggested.

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