lost or stolen NS card without expiry date

  • 27 September 2022
  • 2 reacties
  • 140 Bekeken

Hi! My bag got stolen with my personal NS card in it. Now I am trying to block it and get a new one. However, since I did not link it, I need the expiry date to do it, which is not accessible without my card. Therefore, I am wondering if one of the officer could please maybe help me check what the expiry date of it?

Great thanks!



Beste antwoord door Stijn NS 27 September 2022, 14:59

Bekijk origineel

2 reacties

Good afternoon James03 and welcome to the NS Community!

I would recommend to contact our Customer Service for this. If you have an NS subscription active then my colleagues should be able to provide you with the necessary information. You can reach them by phone, via Social Media or chat. You can find all contact details here.

I reported a card loss to customer service and a replacement card was provided but the customer service cancelled the subscription without my permission. Emails were sent to inform me that I opted for the service unsubscription. The staff admitted on a phone call that they deactivated the subscription. Why card replacement results in cancellation of an active subscription?