missing check-out due to the international travel.

  • 4 September 2022
  • 2 reacties
  • 67 Bekeken

  • Op het juiste spoor
  • 0 reacties

2ed September I travelled from Delft to Rotterdam, then I took an international train inside the station, I tried to check out at the pole but it's a wrong pole(it's about an extra fee for going to the airport), but when I aware of this I'm not in the Netherlands.

Tomorrow I'm going to get back to Rotterdam, and I wonder what should I do after I get off, can I check out directly or I should re-check in? And in this case can I apply for the refund of the deposit?


Beste antwoord door Thom 4 September 2022, 23:47

Bekijk origineel

2 reacties

Reputatie 7
Badge +4

Checking in to correct a journey of Sept. 2 will not work. Coming from the international train find a white  cube with a blue print of a chipcard. Underneath are the right poles. Check in at this pole and check out when you are in Delft, leaving te station.  

You may contact Customer Service for a refund. 030 7515155, English is spoken.

Reputatie 7
Badge +1

Alternatively, for your next international journey, book the whole journey in one go, so you don't need to check in and out for any connecting domestic trains. Depending on the journey, that may also be cheaper.