Hello so not too long ago I went to Paris from Amsterdam Centraal and I tapped in with my NS card. However I was not aware that I could use the QR code of my Thalys ticket to get into NS and I realised later that I was charged 12 euros for this. Then on the way back from Paris to Amsterdam Centraal I tried using the QR Code of my Thalys ticket and it didnt seem to work and here I was also charged 12 euros for this. I do not know how I can get a refund as on my account it shows I cant get a refund because I have an NS Flex product. Does anyone know what I can do. Since I technically lost 24 euros for a journey I never even was on.
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