My card is blocked

  • 24 December 2021
  • 1 reactie
  • 45 Bekeken

4 days ago I paid my subscription and everything was ok and today I tried to scan my card and it didn’t work. I was forced to buy a full ticket without the discount and my card is blocked, they said in the desk office. Why?

1 reactie

Good afternoon Stavroula Karamanavi and welcome to the NS Community!

I'm sorry to read that your card seems to have been blocked. There are a couple different causes that could explain why, so I can't simply give an answer. You can best contact our Customer Service, they can have a look at the situation and may be able to give an answer already. You can reach them via 030-7515155, via Twitter and Facebook, or you can start a chat conversation starten (option 'Chat met NS').