Hey Mohammadali dana. Welcome to the NS Community.

Please contact our customer service so we can help you with a solution to use your product while your card hasn't arrived yet. To find out about the delay, you can contact TLS for more information as they are the ones responsible for making and delivering the cards. You can call them on 0900-0980. I'd recommend contacting us first for all the information about your card to make it easier to contact TLS.