I was travelling to Eindhoven Centraal from Nijmegen and this was my first time with my OV chipkaart. I checked in Nijmegen and then I checked out in Eindhoven. Then I came back, checked in in Eindhoven then I checked out in Nijmegen. However my app says I did not check in or out which is not true! Furthermore it doubled the whole thing in Eindhoven and it thinks I forgot to check out twice in one minute! How did this happen and what can I do?
My check in and outs of the same day are always a mess like this. There's probably nothing specifically wrong. Have a look at it in 24 hours and will probably all be right again.
I believe that, what Olav93 says, is correct. Sometimes it takes a little time to process. If it's still like this in 3 days, please get in touch with customer serivce.
OR did you use the wrong gates at Nijm? There are NS and ARRIVA gates-and to confuse (and make money, some say) one really has to use the right ones.
After a day or 2 check via mijnNS-not op app, via site. IF needed correct via uitcheckgemist (but a wrong INcheck cannot be rectified that way-you have to call)
I also had the same when checking immediately after arrival; later everything was O.K. It looks quite shocking and of course it should not be like this. It's a computer problem. A programmer should do something about it, change "MISSING...” into "Not yet registered” or so, and take away any “€ 20,00”.
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