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NS Flex message "betaal anders saldo te laag"

  • August 12, 2023
  • 1 reactie
  • 121 Bekeken
I

Dear NS team,

 

Recently I changed to NS Flex which states that I do not need to load balance on my card while taking trains, trams, metros and buses. Unfortunately that is not the case, I have picked up the product in machine and I have been using it with train without problems, but then I got into a tram and received a message "betaal anders saldo te laag". How can this be? I also checked my history and it displays that cash was taken from my card during a tram ride and I no longer can use it in trams.

 

How do I deal with this issue?

Beste antwoord door Thom

When you can travel with Flex by train and not by Bus Tram and Metro, the latter is deactivated. Mostly because of  subscription for a bus or whatever. In that case all other journeys are paid with a balance. When you do not have a subscription for a Bus, Tram or Metro, you can reactivate this part of Flex again. You do need to contact Customer Service and you do not need a balance anymore. 030 7515155.

1 reactie

Thom
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  • Thom
  • Super user
  • Antwoord
  • August 12, 2023

When you can travel with Flex by train and not by Bus Tram and Metro, the latter is deactivated. Mostly because of  subscription for a bus or whatever. In that case all other journeys are paid with a balance. When you do not have a subscription for a Bus, Tram or Metro, you can reactivate this part of Flex again. You do need to contact Customer Service and you do not need a balance anymore. 030 7515155.

Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
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