The ov card I got on August 26th could not be added to the app. Whenever I added it, it always showed: unfortunately, we are unable to link your ov-chipkaart at the moment. But the students who ordered the same package as me and got the card on the same day can activate it smoothly!
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Hi SSH need help and welcome to the NS Community!
Did you order this OV-card with a contract at the same time? If you did, it is possible that your OV-card is already linked to your My NS-account. You can check that at the homepage or at your products in your account. If that is not the case, please contact our customer service by chat, X or Facebook so you can send a print screen of this error message. Then our IT-department can have a look to this issue.
Taking a photo of any card should add it to the app. If it is already linked to your Mijn NS account, it should show up in the app without adding it.
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