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I am a new NS card user, on the way from Breda to Tilburg, I forgot to scan the card, so I scanned it only in Tilburg, 20 euros were debited from my account, and after a few minutes another 20 euros. a few days later, I received a letter from NS saying that there was an error and that only 13 euros would be debited from my account. But today 40 euros was debited from my bank account

We cannot help you here as we do not have access to your data. You need to contact Customer service:

 

https://www.ns.nl/en/customer-service/contact

For information:

https://www.ns.nl/en/customer-service

 

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