• 27 October 2022
  • 1 reactie
  • 73 Bekeken

Hello, today I  checked in by accident 2 times, than i . I check out at the next station.And I checked out at another station also. But all the money was withdrawn from my card. Unfortunately, I am unable to apply for a refund through the site.


Beste antwoord door Tochjo 27 October 2022, 16:08

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1 reactie

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If asking for a refund online fails for some reason, you should contact customer service direcly to get a refund. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook. Note that it can take a few days to receive a reply if you contact them online.