If your card expires today and you haven’t received a new card, then you need to renew your card yourself. This can be done on www.ov-chipkaart.nl; on that page, click Renew (almost) expired card below Immediate actions and follow the instructions.

If you have a season ticket that you would like to use in the next few days, after the card has expired and before the new card arrives, then contact NS customer service directly, by phone (they are available 24/7 at 030-751 51 55), by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

You can also get the costs of the new card back via NS customer service if you have a season ticket.