Travel inquiry

  • 21 July 2022
  • 2 reacties
  • 51 Bekeken

I have recently travelled on 2 july 2022 from Roermond to "no information available". It has deduction of 20 euros. Please help me with this. 

I ahve other travel history for same date and travel is from Roermond to Eindhoven. 


Beste antwoord door Thom 21 July 2022, 12:35

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2 reacties

Reputatie 7
Badge +4

You probably did something wrong with checkin in or out. Check your Travel history. It may be refunded by Customer Service.

Reputatie 7
Badge +1

Roermond has 2 different masts-for 2 companies-yellow for NS and blue for ARRIVA. You must use (this is a fine dutch way to mislead all travellers without much knowledge-also very often happens to dutch) the masts for checkIN for whcih train you use and also checkOUT first at same company-and in case of a change then for comp. #2. If you do not do that in exact order, a fee of 20€ for missing checkOUT will be charged. Can-sometimes-rectify this via ´´

Some other stations, like f.e. Sittard, have gates and these are also separate for the companies.