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Used different cards for check in and check out

  • 4 August 2022
  • 1 reactie
  • 101 Bekeken
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  • Nishi
  • Op het juiste spoor
  • 0 reacties

Hi, I checked in using my personal NS card by mistake, and checked out using the correct office card during peak hours. I got 20 euros charged from both cards total 40. How can I claim refund from personal NS card? And correct the travel details in business card?

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Beste antwoord door Maxime NS 4 August 2022, 20:26

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1 reactie

Maxime NS

Hello Nishi, welcome to the NS Community. 

 

You can contact customer service to help you correct the mistake. 

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