Good morning,
I received a payment request from NS of 6€ and I don’t understand why. I choose the basic option (0€). Besides, I’m no longer in the Netherlands and therefore I didn’t use the card. Today I received the payment request in my dutch card and I want to know why do I have to pay that amount. Below you can find the email that NS sent to me.
I kindly ask you to delete this invoice.
Thank you 😊
Beste antwoord door Tochjo
Bekijk origineel
+3
You can find a detailed invoice in Mijn NS (the website, not the app; go to Betaaloverzicht/My payments). That will tell you exactly why you are being charged this amount.
If after looking at the invoice you feel that this invoice is incorrect, or if you can't find the detailed invoice, then you should contact customer service directly. They can tell you what the amount is for, and correct an incorrect invoice.
Usually, contacting customer service this is most easily done by phone, but since you're abroad you might want to contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.
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