Good evening!
Yesterday evening I took an OV bike from 's-Hertogenbosch station and travelled without a problem for 6 km. I then locked it and came back a couple hours later, only to find out that the lock did not recognise my card anymore. After 20 minutes of trying and calling customer service (but not receiving any answer), I gave up and had to walk through rain the 6 km back to the station.
My card is working properly, since I could check in/out at the stations. Can you please check if my ride is ended, and if it is not, could you please end it? Note that I also do not live in 's-Hertogenbosch, so I cannot easily transport the fiets back (even if the lock were opened).