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Naar NS.nl

Dear Sir or Madam,

 

I wanted to buy 1 ticket from Utrecht central to Vleuten. I chose IDeal to pay. After the first payment, however the system was stuck in this process and I couldn’t get my ticket. I have to go back to exit and re enter the payment page. It was saying the first payment was failed and I have to pay again. So I paid twice for one ticket.

 

Could I get my money back?

 

Thanks.

wenjing 

For this, you should contact customer service directly. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also try to contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

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