Hello, on the 7th of June 2020 I ordered 1 defqon 1 weekend festival ticket + shuttle bus + train combi supplement (train supplement = having a voucher to be able to order train ticket on ns.nl without paying anything else than train supplement, 100% reduction on the website) + insurance, in order 78776375. I received this order on the 5th of April 2020, but without train vouchers. Due to covid, the festival has been postponed in 2021 and then in 2022. On the 10th of July 2021, I ordered an upgrade to have an extra day of festival. The festival ticket itself has been transferred to the new order 86524442. I received this order on the 1st of June 2022, containing only the festival ticket, and my bus tickets are still in the other order 78776375, and train voucher are still not received, in any order ! In 2019 I received in confirmation mail but this year I never received them.
I've received a message from q-dance today asking me to reach you as from today they have an agreement with you.
So could you please send me vouchers for 2 people? From Schiphol Airport to dronten on the 23rd of June and from Dronten to Breda on the 27th of June.
I've already contact you and Twitter and sent you a private message
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