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Er zijn nog openstaande orders voor deze kaart

  • 12 September 2022
  • 2 reacties
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Hello NS Community, I keep on getting the error “Er zijn nog openstaande orders voor deze kaart” when trying to pay 0,1 EUR in order to purchase Kids Vrij. 

I waited a couple days, I though the system will “forget” the error (open order as it says), but it has been a week now and I still get the same error.

I want to use the card in the coming weekend. Any ideas what to do?

I tried to call Customer Service, but for some reason I cannot dial 0900 from my Dutch mobile number, which I am finding quite frustrating now. 

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Beste antwoord door rvdborgt 12 September 2022, 22:59

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2 reacties

rvdborgt
Reputatie 7
Badge +1

I tried to call Customer Service, but for some reason I cannot dial 0900 from my Dutch mobile number, which I am finding quite frustrating now. 

Customer service does not have a 0900 number. It's 030 751 51 55, reachable 24/7. You can also use chat.

Daniel
Reputatie 7
Badge +2

You don't need to call any 0900 numbers for NS Klantenservice, those are just illegal forwarders costing you lots of money. Just call 030-751-5155 to reach customer service.

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