Hi NS Customer Services,
I hope you're doing well. My name is Razieh Lorvand, and I'm a recent arrival to the Netherlands, currently enrolled as a university student. I've been using the NS train services for my daily commute.
I'm reaching out because during today's journey from Arnhem to Utrecht, I mistakenly used the red check-in gate instead of the yellow gate at the station. It turns out there's a difference, and I wasn't aware until a friendly NS colleague checked my ticket and pointed it out.
He told me to fix the check-in at my destination, but to my surprise, I received a €50 invoice. Given that I've been in the country for less than 10 days and I'm still getting familiar with the details, I genuinely didn't know about the gate distinctions until your colleague mentioned it.
I understand it was my oversight, and I appreciate your colleague's assistance. As a student on a tight budget, a €50 charge is significant for me. Could you kindly help me rectify this check-in error and reconsider the associated charge?
My card number is ****, and I also have an off-peak subscription. I'm more than willing to follow any necessary steps to correct this promptly.
Your understanding and support in resolving this matter would mean a lot. Let me know if you need anything else from my end.
Thanks for your time and consideration. Looking forward to your prompt response.
[phone number deleted by moderator]
My card number: ****
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