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Hello,

Today I purchased two tickets for the same ride Duivendrecht - Enschede by accident. As I refreshed the online page, I must've paid twice. Is it possible to get a refund from one of the tickets?

If you've ordered two identical tickets, one can probably be reimbursed by customer service.

You should contact them by phone, chat or social media (X/Twitter or Facebook).

https://www.ns.nl/en/customer-service/contact


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