Naar NS.nl
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refund for booked the worng date

  • 19 June 2023
  • 1 reactie
  • 54 Bekeken
C

Dear Sir,

I booked the wrong date this afternoon.

Can I ask for return?

I booked ticket for today 15:51 from Amsterdam airport to Amsterdam central train this afternoon 15:40.

When I went to the ticket office, I found that it’s not today ticket. And I asked the train staff in airport for changing the ticket date, she told me I need to contact online service, and buy a new one for today.

I used the chat for agent service, but there is no response in the Chat. therefore, I write this email to ask your help, could I refund my ticket ?

blow is my booking information 

Thank you

Ordernummer

64786834

Je hebt betaald met

Creditcard

Je hebt betaald op

19 juni 2023 om 15:40
 

Dit heb je besteld
1x Enkele reis € 9,80
Totaal € 9,80
 

 

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Beste antwoord door Erryt NS 19 June 2023, 21:59

Bekijk origineel

1 reactie

Erryt NS
Rank

Hello Chiaohan Lin, welcome at our community,

 

 

Unfortunately, you cannot change or cancel an e-ticket after purchase. If the ticket has not yet been opened, it is best to contact our customer service. Perhaps we can cancel the ticket.

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