Good morning, I have an NS Subscription and the other day I bought two tickets for two friends with the 40% discount. I didn't know about the peak hours so I had to bought other two normal tickets for the same journey. How can I ask the money back for the first two tickets that had the discount and we never use?
Beste antwoord door mrfreeze
Bekijk origineelGood morning, I have an NS Subscription and the other day I bought two tickets for two friends with the 40% discount. I didn't know about the peak hours so I had to bought other two normal tickets for the same journey. How can I ask the money back for the first two tickets that had the discount and we never use?
Etickets can't be changed or refunded.
See terms and conditions for etickets
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You can try the customerservice. However they didn’t giving money back if the tickets are downloading.
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Hi Atlas,
Contact Customer Service by phone (030-7515155), chat, Facebook or X.
Usually you can't get a refund for an e-ticket, but if they're for the same journey on the same day for the same people, they might be lenient.
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