beantwoord

ticket cancellation

  • 4 October 2021
  • 1 reactie
  • 39 Bekeken

Hello, I bought a Duiven - Ede Wageningen ticket today in the name of V Pronova and J Jerabek.  Unfortunately, we did not take the train today and therefore did not use the tickets.  I want to ask if the tickets can be canceled and refunded money?

Thank you, V Pronova

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Beste antwoord door Sascha NS 4 October 2021, 14:51

Bekijk origineel

1 reactie

Good afternoon V. Pronova. Welcome to the NS Community.

A ticket can only be reimbursed if you haven't collected it yet. If you haven't, please contact Customer Support and they'll help you out. 
Choosing not to use the ticket doesn't warrant a reimbursement I'm afraid.

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