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Reacties geplaatst door DedeP

4 Reacties

D
DedePSprinter
gevraagd in Abonnementen

(English) cancel my flex subscription due to corona

UPDATE: I had chat with NS staff and they have changed my NS Flex Altijd Vrij to NS Flex Basic and would get a me full reimbursement (minus the trip that I had). Thanks for the NS community  PS: I am new to this community, so please do let me know if I need to close this discussion or do something else :) 

11
Robert B
2 jaar geleden
D
DedePSprinter
gevraagd in Abonnementen

(English) cancel my flex subscription due to corona

Thanks all for the help!! I will try again using Facebook or via chat. If it is still does not work, @Maxime NS I will take your offer :)

11
Robert B
2 jaar geleden
D
DedePSprinter
gevraagd in Abonnementen

(English) cancel my flex subscription due to corona

I had the same situation, and was informed differently through various channels. After some discussion and research, it turns out a change in subscription/season ticket (e.g. changing NS Flex from Basic to Weekend Free) *does* entitle you to cancel it within 14 days for any reason e.g. ‘turns out I don’t need it (anymore)’. Of course, any received discount or free travel in those (max. 14) days need to be paid by you as if you didn’t have any subscription, no matter what your previous subscription/plan was. In practice, they just cancel the subscription per the moment of contact and you will be reimbursed the subscription costs for the remaining period only, while keeping your discount for any travel before that. Really? The person that I spoke to said it is not possible to cancel the subscription right now and I just have to wait until 4th of December to cancel it. He even said that according to the rule, he is not allowed to cancel it. Do you have any advice what I should do next? T

11
Robert B
2 jaar geleden
D
DedePSprinter
gevraagd in Abonnementen

(English) cancel my flex subscription due to corona

Hi Tochijo,I called them and just found out that my case is different since I am switching within the subscription so the season ticket cooling-off period does not apply to me since it is only apply when the first time I subscribe :(. Nevertheless, your answer is correct! and thanks for the help :)

11
Robert B
2 jaar geleden
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