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Reacties geplaatst door FatouTouray

2 Reacties

F
FatouTourayOp het juiste spoor
gevraagd in Abonnementen

weekend free travel OV subscription

I was able to get one of your agents on the chat, she/he  promised to get back to me two days ago but I haven’t received any email or response from anywhere yet. I really need an answer whether this was deactivated or not, NS sent me an invoice and it stated before 22/02 i should pay the bill or there will be consequences. 

6
A
2 jaar geleden
F
FatouTourayOp het juiste spoor
gevraagd in Abonnementen

weekend free travel OV subscription

Dear Denice, Thanks for your response. No I did not remove the subscription from the machine. This was not communicated to me by the lady, all she told me was it was removed. I am abroad currently and I am going to be here for a while. I cannot call NS while I am here. And I have no email available to me to contact them about the options available to remove this from my card ASAP because I am not utilizing this service anymore. Do you have any options as to what I can do? To get to customer service? I have tried the chat but I got no response.  Thank you. 

6
A
2 jaar geleden
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