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Reacties geplaatst door Daile Osorio-Roig

2 Reacties

B
Bernat56Op het juiste spoor
gevraagd in OV-chipkaart

Refund of OV chipcard unbalance balance gone wrong

Good Morning I would like to block the inscription of my chip card 3528 0704 0667 9811.  

9
Aurora NS
Moderator
1 jaar geleden
B
Bernat56Op het juiste spoor
gevraagd in OV-chipkaart

Refund of OV chipcard unbalance balance gone wrong

Good Morning, My name is Dailé Osorio-Roig. I have a season ticket (OV chipcard) with the number 3528 0704 0667 9811 which was canceled at end of November,2022 via my application mijnns. In addition, I received an email from NS on November 27th which confirms my cancellation with 0 euros of registration. However, the money about registration is still being discounted from the card of my friend. The last discount updated on this card is on 12 euros on January 3rd, 2023. Please, could you help with this? I am not using the NS anymore as I live in Germany. My last checkout was on November 24th,2022. Also, I would like to know how can I refund the wrong discount (12 euros) to the card of my friend as I am sure that I canceled NS on time and I received a confirmation email from NS about that. Thanks.

9
Aurora NS
Moderator
1 jaar geleden
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