Naar NS.nl

Reacties geplaatst door Khanh Nguyen

4 Reacties

R
Rick123Intercity
geplaatst in OV-fiets

Boete van €350,- voor ingeleverde OV-fiets bij een zelfservice-stalling

Thank you. I will do.

36
K
1 jaar geleden
R
Rick123Intercity
geplaatst in OV-fiets

Boete van €350,- voor ingeleverde OV-fiets bij een zelfservice-stalling

This is the response from NS after I followed their instruction to send to the headquarter the letter together with the police report:Thank you for your letter. You have send us a message regarding a stolen OV-fiets with the number F23981 and have send us the official police report. Based on your message, we have checked the OV-fiets. At the moment, the OV-fiets has still not been found and is still considered stolen. We have processed the official report in our system. The police can indeed only request the camera images. We cannot help with this.If the OV-fiets is returned or found, you will receive a refund for the excess.If you have any questions, please feel free to contact our Customer Service any time, day and night by calling +31 30 751 51 55.I really think NS has been using the stalling tactics for this kind of problem. All they ever told me since July last year was to send more informations and proofs, ask police to request camera footage, go to the self-service station to fi

36
K
1 jaar geleden
R
Rick123Intercity
geplaatst in OV-fiets

Boete van €350,- voor ingeleverde OV-fiets bij een zelfservice-stalling

Yes. I was charged 350 euros. I just got off the call with NS Ovfiets department. The supervisor sounded very tired she said it’s been a long time ago why I call about it now!? After some explanation that it was definitely lost at their ov fiets station and they could check the camera footage, she suggested me to send the police report over mail and not email.

36
K
1 jaar geleden
R
Rick123Intercity
geplaatst in OV-fiets

Boete van €350,- voor ingeleverde OV-fiets bij een zelfservice-stalling

I had the same problem a few months ago. My wife and I rented the public transport bicycle but then we switched the bike and returned them at the end of the trips. Only one bike was registered as returned, the other was n't and we didn't know about it until we saw an email a few weeks later.We had video proof that we returned it but it was n't enough because they still couldn't find it. I took another trip to the self-checkout ov bicycle station and rang the button to talk to someone there over the radio, he said I needed to ask police to request surveillance camera footage from the station. So I did report it to the police but police said they can't do anything about it. The fact that the bike was lost at their facility and they refused to help is the worst experience ever as an expat.They stop replying my email probably because the ticket is closed on their site.Any help would be appreciated as this has been lingering on our minds since July 2022 and now is Feb 2023.

36
K
1 jaar geleden
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