Naar NS.nl

Reacties geplaatst door Andreas Huwe

2 Reacties

A
Andreas HuweOp het juiste spoor
gevraagd in Abonnementen

cancelation of subscription not possible

Hello,today there was no error like yesterday. Cancelation was not possible because I did not enter a Durch postcode. When I tried it again, there was a message that cancelation ist not possible because the subscription is younger than 1 month.To summarize, to process of cancelation stops randomly at different steps. I think the software is very unstable. 

5
rvdborgt
9 maanden geleden
A
Andreas HuweOp het juiste spoor
gevraagd in Abonnementen

cancelation of subscription not possible

I have an additional comment:When signing the contract we used the bank card of my wife. But the bank account is also my bank account.BUT: My wife has the same problem that she is also not the contract owner of her subscription.I checked my name, date of birth, address, number of card. Everything is correct, but I get the message that I am not the contract owner.Is it necessary to receive a letter to confirm something or are there problems with foreign accounts? I discovered that “Mijn NS” requires a telephone number from The Netherlands. Is this a problem? Does someone know the secrets of being a contract owner? Or is related to the bank account as mentioned above?Signing the contract, having the correct e-mail-address, the correct postal adress and the correct chipkaart number seems to be not enough.Is it possible that I am not the contract owner, because the contract is assigned to me and the bankaccount is assigned to my wife?And my wife is not the contract owner, because she is as

5
rvdborgt
9 maanden geleden
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